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Wednesday, April 20 • 3:50pm - 5:00pm
Troubleshooting Printer Conditions

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Roland DGA training and customer care experts, Thomas Klein and Juan Molina take a hands-on, inside look at Roland printer technology to help you better understand the anatomy of your machine and to prevent the need for technician call-outs and loss of vital production time. Troubleshoot common problems and discover where to look and what steps to take when you encounter issues.

Topics covered:

  • Printer anatomy – how to better define the condition
  • Intermediate level of machine maintenance
  • Improving your troubleshooting skills
  • Learning printing terminology
  • Where to look before seeking support
  • How you can help us!

avatar for Tom Klein

Tom Klein

Knowledge & Training Manager, Roland DGA Corporation
Tom is an accomplished training and support specialist and has spent 17 years with Roland DGA in service and support of Roland customers and team members. He is a member of Roland's global quality, knowledge and training team and a consummate troubleshooter and problem solver.
avatar for Juan Molina

Juan Molina

Roland Care Manager, Roland DGA Corporation
Juan has been in the sign and large format printing industry for over 20 years. He previously worked for Roland DGA in the Technical Support Department and in 2012, rejoined the company as a Service Account Manager for the Southwest and Latin American regions. Juan recently relocated... Read More →

Wednesday April 20, 2016 3:50pm - 5:00pm EDT
Room 5